Thank you for leaving us a review. We would like to apologise for not meeting your expectations. It is important to us that when things do not meet people's expectations, we make every effort to learn from what has happened and act swiftly to ensure ongoing improvement.<br>We would appreciate it if you could please contact the management team, at your convenience, to give more details about your concerns from when your mother was a resident with us. This will enable us to explore your concerns and ensure improvements are made.