Thank you for your review, we value all feedback as this helps us to improve our service where required.  We are in the process of concluding our enquiries into your concerns raised and will be responding to you formerly very soon. You are welcome to liaise with the Home Manager who will be happy to assist you with any concerns you have regarding your loved one. Please be assured the health, happiness and well-being of those we are privileged to care for are always of the utmost importance to us.