Thank you so much for taking the time to complete this fantastic review. The team member you have been communicating with is a Unit Care Leader who is an asset to our team; she is extremely pleased and very grateful for your feedback!
The team and I are proud that you have always had a positive experience when visiting and that you have always found the team being pleasant with your friend.
Thank you again for taking the time to express your views; it means a lot to the team.