Please accept our condolences on the passing of your Mother, we are deeply sorry we did not meet your expectations towards the end. Thank you for taking the time to review your experience; feedback helps us to improve our service where required. Having carefully reviewed your comments, we have shared some important learning at home level and across the organisation. We have also arranged additional training with our local authority partners and support for our home colleagues. We are confident improvements have been made and these are being closely monitored. Staffing levels have also been improved upon and we will continue to strive to ensure our residents receive the very best, kind care. If you so wish, you are welcome to contact us at the home so we can share with you some of the changes implemented.