We are disappointed that you feel you have had a negative experience in the last twelve months,  we continued to work hard over this time to offer person centred support, as we have done for the last 30 years of good service. <br>The home manager has not changed and has over 30 years of experience, we have had a new deputy manager who has been in post for almost two years. <br>Longwood supports people who have a learning disability, supporting them as individuals, we never look at the age and mental age and make any comparisons, we work with the abilities and assessed needs of each individual. <br>Longwood works to meet the needs of all the individuals that access, over the last year your brother has had a range of serious health issues which we have discussed, and looked at if we were able to continue to provide a safe service, there's been ongoing issues with the catheter, which has resulted in infections, health care visits and hospital stays. There was only £3.20 with no receipt.