Thank you for your review. We recognise it was a really difficult time for everyone during the pandemic, and we acknowledge that relationships between family and friends were not always easy to build due to the restrictions forced upon us at the time. I'm so glad you realise that the well-being of our clients is at the centre of our care and that you and your dad are now happy and settled after the tough times at the start of your dad's placement. Thank you so much for your understanding.