Thank you for your review, we value all feedback as this helps us to improve our service where required. I am sorry to hear about your recent experience during your visit at Chorlton Place. We strive to create an environment where residents can relax, and visitors can enjoy their visit with their loved ones. We have a range of activities planned daily for the people who live at the home. Residents are encouraged to take part and choose their own activity if they wish. Our wellbeing coordinator is highly motivated and is aware of residents’ needs. He has completed some life history work to ensure he understands a person’s preferences and wishes, and we offer one-to-one activity for the people who prefer not to join group activities. Activities are planned and the activity planner is displayed. At HC One we have a nutritionally balanced menu, and this is displayed daily. I am sorry you found an old menu displayed on the day of your visit, I have discussed this with the head chef and the team to ensure this does not happen again. We share a minibus with our sister home, and we are currently planning trips which will enable people who live at home to take part. We would be happy to arrange a meeting at a mutually convenient time to discuss your concerns raised and would always encourage people to approach the Home Manager to discuss any concerns in the first instance so that these can be resolved.