Thank you for your review, we are sorry we did not meet your expectations. We welcome feedback, be it negative or positive, to use as a learning opportunity.  I have completed a full investigation into your concerns.  <br>The incident of disrespect, from staff occurred in the first week your friend was with us. Both your friend and relatives confirmed they were happy the incident had been dealt with. They were very complimentary about our service and extended the stay.<br>The maintenance issues were dealt with within 48 hours of reporting, by our full-time maintenance operative.<br>We have varied menus with a choice at each meal and cater for people with varied diets. <br>We provide daily group activities 7 days a week. Your friend was asked each day to participate but refused.  She had daily activity time, with conversations about the local villages and how she used to like cruises. <br>The cost we charge for respite nursing care is comparable, if not lower than other homes in the area.