Thank you for your review, we value all feedback as this helps us to make improvements where required. We are sorry this was your experience. We continually worked in conjunction with your sister, yourself and the social work team to provide a happy, kind and caring environment over the two years your sister spent with us. After your sister left the home in August 2023, we were pleased you contacted us about her return to the home which you then decided against. We wish you both well and we hope your sister enjoys her new home. We are currently a band 5 with Nottinghamshire County Council and continue to work closely with all our regulators to ensure we maintain the highest standards of care delivery.