Thank you for sharing your experience at Eden Holme. We greatly appreciate your kind words about our dedicated, caring teams. Our team members are highly skilled and committed to providing exceptional care to all our residents. We understand the importance of special occasions like Christmas and strive to create a warm and festive atmosphere for our residents and their families. We have taken note of concerns about the room preference and noise and are actively working to address them. We will do our best to accommodate this request within our available rooms. We are also taking steps to minimise disturbances to ensure a peaceful environment for your mum and all our residents. We appreciate your feedback about the food, and we are continuously improving our dining options to meet our residents' preferences and needs. Your satisfaction is important to us. Thank you for your kind words about our caring teams - they are the heart of our care home.