Thank you for your review and comments - albeit a little disappointing considering the care received. It was a genuine pleasure to look after Mum came to us on a Discharge to Assess bed, maximum stay of 4 weeks. She was in a lot of pain and thus unable to walk, requiring two members of staff for transfers. She settled well, took part in numerous activities, had lunch on the ground floor and welcomed the banter with other residents on that floor. She left us pain-free and walking independently, with the help of a frame. I am glad that Roebuck's management team were instrumental in her moving swiftly into the care home of your choice, nearer to you; knowing how frustrated you felt with the social service system, hence our involvement. We hope Mum is settling well in the new home and family are able to visit more regularly - which I know was an issue with her being at Roebuck. Give her our best. Regards.