Thank you for taking the time to leave your feedback, it is most appreciated. We shall take on board your comments and feedback to our team. <br>Our lifestyle lead is dedicated and passionate about providing an engaging and stimulating environment and it is greatly enjoyed. <br>It is with regret that on this occasion we fell short of your expectations. We are driven by all feedback to shape our service and will certainly take your comments on board and endeavour to strike the right balance in the future. <br>Kind regards.