Thank you for taking the time to share your experience with Brook House Nursing Home. We appreciate your positive feedback regarding the helpful and caring nature of the staff, particularly the nurses and reception staff. It's reassuring to hear that your mother is being treated well and looked after properly. We also acknowledge your observation about the property requiring some maintenance and the mention of furniture in poor condition in certain rooms. It's encouraging that the new manager and senior nurse have discussed plans for improvements during the recent meeting. We look forward to witnessing the successful execution of these plans, fostering a more comfortable and well-maintained environment for all residents. Your perspective is valuable and we're grateful for your openness in sharing both positive aspects and areas for improvement. We wish your mother continued well-being and comfort during her residency at Brook House Nursing Home.