Thank you for your feedback about your Aunt’s stay at Cavell Court – we are pleased to see multiple positive ratings, including that you feel care quality is of a high standard and that residents are treated with dignity and respect. However, we are disappointed to hear your comments. The entire team at Cavell Court, including our management team, genuinely care for every resident and their families, and ensure we communicate regularly with them, always with full transparency. This includes communicating and organising necessary healthcare visits when needed, and warning of costs in advance wherever possible. Our team are always willing to help residents and their families with their care, offering advice and support wherever needed.