Thank you for your feedback. First and foremost, we wish to clarify that the review you've shared does not accurately reflect the environment and standards of care at Hazeldene. Allegations of neglect and safety issues are unfounded. We want to assure you that the safety and well-being of our residents are our highest priority. At Hazeldene Care Home, resident safety is paramount. However, it's important to note that allegations regarding staff conduct, building safety, and provision of personal protective equipment (PPE) are investigated thoroughly. Furthermore, our medication management procedures are followed diligently. We conduct regular inspections and promptly address maintenance issues to ensure a safe environment. Our lounge areas are open to residents and visitors, if privacy is needed, we can provide a quiet area. We assure you that any issues raised are taken seriously and addressed promptly. Your input is appreciated in ensuring the best possible care for our residents.