Thank you for your review, we value all feedback as this helps us to improve our service where required. We are deeply sorry you were asked to complete a survey so soon, and that your Mother's belongings were not treated with consideration. Regrettably, for security reasons, we are unable to share access codes but, if further requests are made, we will consider the options. We appreciate your kind comments and are pleased to hear you found our staff to be helpful and caring during your Mothers stay with us.