I am sorry to hear that you are not happy with the care dad received whilst he was in Oak Tree. Unfortunately, we were not made aware of any discussions amongst staff about private issues nor did we receive any formal complaints from you despite several discussions in relation to dad's care. As you were aware, some weeks prior to dad's hospital admission both the home and Trust staff felt that dad required nursing care, which was offered within the home but same got declined. I am not sure what you refer to about staff leaving as we have a very low rate of turnover of staff and the majority of the staff in the home have been in employment for over 12 months. We are happy to discuss any issues that relatives or residents may have in relation to their care at any time and take any concerns raised as a learning opportunity. I wish dad and family all the best for the future and a healthy recovery.