Thank you for your feedback, we have taken seriously the issues which you have raised within your review. We want to express our apologies that we didn't meet your expectations and our high standards; which are demonstrated by other recent reviewers seen here. We would also like to apologise for any missed opportunities to support and resolve your concerns and questions in a way which satisfied you. All feedback is valued and our aim is to always provide kind, compassionate care and support. We take all feedback as an opportunity to learn and grow and are happy to discuss in more depth with you.