Thank you for taking the time to provide feedback on your experience at Sonning Gardens Care Home - Avery Collection. We are delighted to hear that the care and nursing staff were able to support your mum in her journey back to health and eventual return home. Ensuring the well-being and recovery of our residents is our utmost priority and we are glad to have been able to make a positive difference.
We are very sorry to hear that we have not met your expectations in all areas and we appreciate your feedback and take your concerns seriously. We will address the issues you have raised and your input is invaluable to help us strive for continuous improvement and we remain committed to providing the highest standard of care and comfort for all our residents.