Thank you for taking the time to share your thoughts about your experience with us. We are delighted to hear that the support provided to your loved one, both during their respite stay and now in their long-term placement, has met your expectations. It's reassuring to know that you feel confident in the safety and maintenance of our surroundings, both inside and out. We appreciate your honesty in highlighting areas where we have room for improvement, such as the activities available to our residents or the communication with your loved one. Your feedback is invaluable to us as we strive to enhance our services and ensure that all aspects of our care meet the high standards we set for ourselves. We are committed to continuous improvement in how we interact with and support our residents, ensuring they feel understood and valued. Should you wish to discuss your feedback further or have any more suggestions, please do not hesitate to reach out to our Head of Rehabilitation Services.