We are obviously disappointed that your experience of White House Care Home has been a negative one. <br><br>Our aim is to provide the best possible care to those we support, and it is something we take very seriously.  <br><br>We have high regard for our care staff who care deeply for each resident but you clearly feel some didn't care to your satisfaction, but you have not provided any information and neither have you ever put forward a complaint so that any concerns you may have can be looked into.<br><br>I am pleased you have recognised we do have some great care staff. I believe all carers are diligent in their practice and support and deliver care with compassion consistently, I believe our staff are extremely caring. <br><br>I am keen to discuss the issues you have raised in more detail in person. You can contact me initially by emailing steve.smith@care-homesuk.co.uk if you would like to do so.  You state you have serious concerns please either write to me or report to CQC.