It's truly heartening to hear about the exceptional care, attention, and support your nan is receiving at Whitstable House. Transitioning to a care home can indeed be challenging for the whole family, but it's reassuring to know that the staff have been approachable, attentive, and friendly, not only to your nan but also to your family. Your feedback on the activities is understandable, and it's encouraging to hear that you believe the fifth star will be warranted once everything is fully up and running. It's evident that your nan's happiness and well-being are of utmost importance, and it's wonderful to hear that she's happy and smiling at Whitstable House. Thank you for sharing your experience, and we're grateful for the opportunity to care for your nan. Regards Debbie - Key Worker