Hello NL. Thank you for taking the time to post this lovely review of your experience, and that of your Mum, with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. Your experience of suddenly needing to find a care home for a loved one is one that many people have and many people will continue to experience - your review of your experience will be really useful to a lot of people. Thank you for the kind words about our care team. People often assume that we just look after the residents in our care (and we certainly do that) but they come as a package with friends and family and histories and it's really important for us to also get to know those people and about that history so we can do our best to provide a holistic and bespoke care experience. Thank you again for your kind feedback, I know the registered manager and her team will really appreciate it. Kindest regards.