Thank you for taking the time to provide us with your feedback regarding your recent visit. We sincerely apologise for the inconvenience you experienced. Please rest assured that we have taken this matter seriously and are working diligently to address and rectify the issue. We are reviewing our current protocols to ensure that all visitors are informed of exit procedures upon arrival to prevent similar situations in the future. We are also exploring implementing a more efficient system to reduce waiting times and ensure visitors are not inconvenienced. Additionally, we understand the importance of privacy and personal space. We have addressed this concern with our team and have reiterated the importance of respecting our guests' privacy during their visit. We are grateful that, despite these issues, you found the general experience positive. Your feedback helps us continually improve and provide our residents and visitors with the best care and service. Thank you for your patience.