Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you're pleased with the care your mum is receiving and that our staff have been welcoming. cheerful and efficient. Your recommendation means a lot to us. Regarding your points for attention, we appreciate your input. We understand the importance of simplicity and ease of use, especially with technology like Smart TVs, and we are always reviewing and looking into how we can improve the experience for residents. Additionally, we'll reinforce our visitor sign-in policy to ensure the safety and security of all residents. Thank you for bringing these matters to our attention.