We are disappointed to read that you have had a negative experience and we take all feedback very seriously.<br>We are very sorry to hear you felt a lack of empathy and compassion when your father was a resident, but I can assure you that our mission is to provide the best possible care to those we support and it is something we take very seriously.<br>Our manager has confirmed that they had several meetings with you to address the complaints and concerns that you have raised. Our robust complaints procedure would have allowed you to escalate your concerns to the Directors if you continued to be dissatisfied with the responses you received at the Home. The Directors would have been more than happy to assist you and address and resolve your concerns.<br>The quote you have detailed above regarding our manager may have taken out of context, as I have confirmation that this has not been said. <br>We are very sorry that you feel the experience did not meet your expectations.