Thank you for taking the time to add a review. We value feedback shared so that we can work with families to support you and continuously improve our service. We are so sorry that you shared comments on your review about the broken light cord and remote we will investigate this further. We continually make changes to the environment of the home to the benefit of our residents working with our Maintenance team. We operate an open-door policy and extend a warm invitation to you to discuss any concerns with the home directly, or please feel free to contact feedback@barchester.com so that they can assist you. Kind regards