Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that your friend has been well taken care of and has seen positive changes in her health and well-being. We're also grateful for your kind words about our staff, your comment about our staff knowing and remembering names is especially meaningful to us, as we believe that personal touch is essential to building strong relationships. Thank you again for your review and your kind words about our staff, and we'll be sure to pass these on to the rest of the team at Craghall.