We are deeply saddened by the passing of your father, an esteemed gentleman who touched the hearts of everyone at Seacliff Care Home. Our heartfelt condolences go out to you and your family during this difficult time. Your father's presence at Sea Cliff was cherished, and we fondly remember the time he spent with us. We want to assure you that there has been a miscommunication regarding the 3,508 refund, which has already been paid. Throughout your father's stay, we maintained open and effective communication with you and your family, and we deeply value the trust you placed in us. We understand your frustration with the delay in receiving the refund, and we are actively addressing this issue to prevent such occurrences in the future. Your feedback is invaluable, and we are committed to resolving this matter promptly. Once again, please accept our sincere condolences, and know that we are here to support you during this challenging time.