Thanks for taking the time to provide us with your feedback. We really appreciate you taking the time to tell us how our service is for you and your Mum. When a Resident moves in with us, we like to ensure they get to know other Residents and the staff as quickly as possible as we recognize it's a significant lifestyle change. We want to help everyone to continue living their best lives, doing what they love even though they've 'moved house' moving in with us. Thank you for helping us get it right for your Mum. It's definitely a team approach! With my best wishes.