Dear Patricia, thank you for taking the time to leave a review for Tarring Manor Care Home. We take all feedback seriously to help improve the care and service we provide and appreciate your feedback which we have taken on board. I will reach out to you this week to discuss your comments and concerns as we do endeavour to ensure that all residents always receive five-star care and support during their stay with us. While we provide full and comprehensive training to all our team members, I will review if any additional training is required within the team and implement where necessary. I look forward to speaking with you soon and welcoming you back for further stays with us.