We're pleased to hear that he has settled well and that you've noticed significant progress in his mobility and independence. It's heartening to know that our staff's dedication and support have played a key role in his improvement, and we appreciate your recognition of their efforts. We value  importance of personalized care, and we apologize for any instances where his personal needs were initially overlooked.  Your feedback regarding activities for residents is valued, and we're committed to continuously improving our programs to enhance the well-being of all residents. We're delighted that you've noticed the positive impact of these improvements. Name badges have been ordered earlier, temp NB in place. Thank you once again for your feedback and for entrusting us with the care of your father-in-law. We look forward to continuing to provide excellent care and service. Warm regards, Eden Care Home Management