Dear Cherrelle, Thank you for taking the time to share your feedback regarding your family members' experience at our care home. We genuinely appreciate your input, as it allows us to address areas of concern and continuously improve the quality of care we provide. We are truly sorry to hear that your experience did not meet your expectations. Please know that providing exceptional care and ensuring the comfort and well-being of our residents are our top priorities. Your feedback is invaluable to us, and we are committed to addressing the issues raised. I contacted your family member's partner on the 5th of March 2024 to discuss the concerns regarding the care your family member received, and I have sent out correspondence to her by post, addressing all the issues raised. Your insights were helpful, and we have identified areas for improvement and implemented necessary changes to enhance the overall quality of our services. Thank you for bringing your concerns to our attention.