Dear Carole. Thank you for taking the time to share your feedback regarding your partner's experience at our care home. We genuinely appreciate your input, as it allows us to address areas of concern and continuously improve the quality of care we provide. We are truly sorry to hear that your experience did not meet your expectations. Please know that providing exceptional care and ensuring the comfort and well-being of our residents are our top priorities. Your feedback is invaluable to us, and we are committed to addressing the issues you have raised. I contacted you on the 5th of March 2024 to discuss the concerns you had regarding the care your partner received and I have sent out correspondence to you by post, addressing all the issues you have raised. Your insights were helpful, and we have identified areas for improvement and implemented necessary changes to enhance the overall quality of our services. Thank you again for bringing your concerns to our attention.