As you may be aware, I have very recently taken over as registered manager and was not at the home when your aunt was there. My team and I are already addressing the issues that you have highlighted in your review. However, if you have any specific concerns about your aunt’s care, and you and your family wish to meet with me or make a complaint, please contact me at Heathlands Care Home. You can also talk in confidence to our quality team on 07810 487150 and email them via quality@canfordhealthcare.co.uk.