Thank you very much for your insightful review. As you may be aware, our staff training is comprehensive and carried out by a superb in-house training team. This means that lovely care our team is well equipped to deal with conditions such as those your mum has. That means the team can deliver suitable care that is tailored to each individual, such as your mum. We are passionate about the high levels of quality care we deliver. Once again, thanks for these kind words.