Feedback is always welcome and as a company we take onboard any comments to improve our service. We are sorry you felt the need to raise a concern with CQC surrounding your mum's care, we have conducted a full investigation into your concerns and found no cause for concern, but we took on board your feedback and discussed with you ways to move forward. Sadly, following your mum's admission to hospital her care needs had increased and after an assessment it was identified by the care home and ward sister agreed that mum's needs could not be met at Dale Mount. It is always sad when a client cannot return home however we have to ensure the safety and wellbeing of all clients within the Care home.