Thank you for your feedback. Avonbourne is using an e-care system where all our residents' health and care records are stored and accessed via mobile handsets, so this is likely what you've seen in practice.  It allows our team to deliver timely care to each resident, and it also means that all information is recorded in real time, helping our carers to support the residents to make informed choices about their own care. I have made the home manager aware of your comments and she will take it on board.