I'm delighted to hear that your dad is settled and content at Barchester West Oak Care Home. It's heartening to know that he's receiving excellent care, enjoying his meals and feeling comfortable in his environment. Thank you for sharing your feedback about the activities provided. Your suggestion about offering activities upstairs is valuable. It's important for residents to have a variety of options available to them and ensuring that activities are accessible to all residents, regardless of their mobility, is key. I'll ensure that our activities coordinator and I review the activity planner and incorporate more diverse activities into the program, including those that can be held upstairs. Thank you again for taking the time to share your perspective. Your input helps us ensure that we're continuously improving the quality of life for all residents at Barchester West Oak Care Home.