Really disappointed to read this review as we aim and strive to go the extra mile when caring for loved ones. We have looked back at the records when your mother left us to go to another care home more than 10 months ago and we did everything to accommodate and care for you and family members, from the kitchen staff, carers and activity team. It is hard when large families all have a singular idea of how care is delivered. but we give care based on individual needs and assessments from professionals and deliver this to our best abilities while making it person-centred. We are sorry you felt the need to leave this rating with no explanation for each point rated at 1 star. But rest assured we will continue to audit and check on all areas to make sure we are giving quality service and care.