Dear Denise,as you may be aware, I have only very recently taken over as home manager. Being new in the role, my immediate focus is on ensuring that all our residents receive person-centred care that is totally tailored to their individual needs. We welcome feedback from our resident's families, and work closely with them and our professional colleagues to ensure that our care is the best it can be. If you would like to meet with me for further discussion or to make a complaint, please contact me at Heathlands Care Home. You can also talk in confidence to our quality team on 07810 487150 and email them via quality@canfordhealthcare.co.uk. Once again, we would like to offer our sincere condolences on the loss of your father.