Your review is greatly appreciated, as it allows us to improve our service where needed. Please accept our apologies for the negative experience you have had with the home. Occasionally, our ladies and gentlemen need to wait for assistance because of the needs of other residents in the home, all our staff undertake training to ensure they are competent and confident to support people. Nursing staff normally ensure that residents nursed in bed receive the support they need in a kind and caring way. As home manager I have an open-door policy and we would always encourage relatives to contact the home if they have any concerns so that we can assist in resolving them immediately. I have held a meeting with your dad today and he is happy with everything that has been put in place.