We take all complaints seriously at Regents Court and we are sorry that you felt your father didn't receive adequate care during the 12 months that he was here. There was an issue with the heating within certain rooms within the care home and this was rectified within 24 hours. All concerns raised were listened to appropriately and dealt with in a timely manner. Since failings were identified at the recent CQC visit, Regents Court has had a change in Registered manager and recruited a new deputy manager. Management are working closely with CQC and the local authority to ensure compliance in all areas.