Thank you for your review and praise for our team. We are sorry to hear your dissatisfaction regarding the equipment. Please rest assured we have all the correct safety equipment available but it's so important for us to assess what is safe for each resident on an individual basis. We are aware that yourself and the team have been working together to discuss video calls and that they are in the process of arranging these for you at the weekends. Of course, if there is anything more we can do to address your specific concerns, please do not hesitate to contact the home manager, his door is always open.