Thank you for your review, we value all feedback as it helps us to make improvements where required and for your positive comments on the excellent care provided at The Willows. All residents are assessed before entering the Home, and preventative equipment is placed, the use of bedrails is individual risk assessed and used only as a last resort, for our residents. Our aim is to provide the best possible care for residents. If you should wish to discuss this further, please contact The Willows Home Manager.