Many thanks for your feedback. I have investigated your concerns alongside another family member's similar feedback and I can only apologise for the upset this has caused. An urgent staff meeting was held to share the feedback and plan improvements with special emphasis on how to manage the resident's property. I am unable to discuss personal, confidential discussion points over this platform but would welcome the opportunity to meet with you to discuss your father's care in more detail where we can build his care plan and meet his and your expectations. I appreciate your positive comments relating to the care, recreation and catering staff who I agree do a sterling role. Please contact me via email if you are agreeable to a meeting and I will respond as soon as received. Kind regards, Alison