Thank you for your feedback. Mum presented with a high risk of falls. When we assess all our residents prior to admission we gather this information and risk assess those independently. This led us to put a sensor mat and robust care planning in place for mum. We have a policy in place allowing us to monitor patterns of falls, and procedures we follow which include liaising with all the relevant professionals for support around a service user's safety. Throughout this, you liaised with us to make decisions regarding mum's health, as you are the power of attorney over health decisions. Together with health professionals, it was decided mum would be safest in a home offering nursing care. This is not a decision made lightly or alone, this is made with an array of qualified professionals with the residents' best interests at the full front of the decision-making.