Thank you for your feedback, this always assists us in evaluating our service. I am sorry to hear you feel your Mothers room feels unclean, our cleaning services are audited daily. Your mother's room has recently had a flooring upgrade and the home has been assessed for further areas of refurbishment. If you would like to discuss any concerns with medication administration please get in touch with the home manager who will be happy to meet with you to look at this. I am pleased to hear that your mother enjoys being at the home and feels at home.