Thank you for sharing your experience with us. We're delighted to hear that you were pleased with the care provided to your Mum during your visit, especially with the new staff members you met for the first time. Ensuring the well-being and comfort of our residents is our top priority, and we're glad to know that your Mum received excellent care during your time with us. We understand the importance of consistency and trust in our staff, including those who are new to our team, and we're pleased that they made a positive impression on you.