Hello and thank you for your feedback. At Roseberry Court, we strive to deliver the best and kindest care possible to our residents. As part of our quality assurance checks, we regularly look at the risks that may be posed to the individuals living in our care and also calculate staffing monthly based on our resident's dependency scoring gained from their dependency calculator. This is reviewed as soon as there are any changes to ensure we are staffed safely. If you would like any further information please do not hesitate to contact the general site manager or care manager at the home.